T&Cs

Terms of business

Agency name: B25 Private Investigation Ltd
Company number: 16461903
Registered office: Unit 1, Office 1, Tower Lane Business Park, Tower Lane, Warmley, Bristol BS30 8XT
Email: Office@B25-Private-Investigation.co.uk
Website: www.b25-private-investigation.co.uk
ICO registration number: ZB991910

These Terms of Business are for the provision of investigative and litigation support services by B25 Private Investigation (“we”, “us”, “our”) to you, the client (“you”, “your”).

Whereas

1. These Terms of Business set out the basis on which we shall conduct all matters undertaken for you and shall be read together with any covering letter, email, proposal, or confirmation of instructions we send you. Any differences arising in respect of individual matters shall be notified to you in writing.
2. We shall carry out a conflict of interest assessment and ensure none exist to prevent us from accepting your instructions.
3. Communication

1.1 We shall communicate with such of your officers, staff and other advisers as appears to us to be appropriate.
1.2 If you have any specific security requirements relating to the communication of information to you or your company, for example encryption, restricted contacts or particular channels, you must advise us in writing.

2. Liability

2.1 The services we provide to you, including any information or advice given to you, are based solely on the information you supply to us.
2.2 Our work and reports are prepared for you only and do not constitute advice to any third party to whom you may communicate them.

3. Rights of third parties

3.1 Our duties are owed only to the individual or company whose instructions we are acting upon. We disclaim any liability to any other person, regardless of whether you instruct us on behalf of another.
3.2 The terms on which we are acting on your matter are intended to be enforceable solely by the contracting parties.
3.3 We do not accept any liability for services or information provided by any third parties instructed by us on your behalf unless there is prior agreement in writing.

4. Provision of services

4.1 With effect from the commencement date of your instructions, we shall provide the services to you as agreed within your original instruction and any subsequent written variation.
4.2 We shall provide the services with reasonable skill and care, commensurate with prevailing standards in the professional investigation, risk mitigation, litigation support and data processing sector.
4.3 We shall act in accordance with all reasonable and lawful instructions given to us by you.
4.4 We shall ensure that the services comply with all applicable statutes, regulations, byelaws, standards and codes of conduct.
4.5 We reserve the right to amend or supplement these terms by providing notice to you in writing.

5. Client obligations pertaining to services

5.1 You shall use all reasonable endeavours to provide all information necessary for us to provide the services.
5.2 You may issue reasonable and lawful instructions to us only insofar as they meet the specifications of the services offered.
5.3 Where third party consents, licences or permissions are required, it is your responsibility to obtain these unless otherwise agreed.
5.4 Where access to premises or locations controlled by you is required, you shall ensure such access is provided as agreed.

6. Fees, payments and records

6.1 Fees will reflect the type of work undertaken. Estimates or proposals will normally be provided, and standard payment terms are 28 days from the invoice date unless agreed otherwise.
6.2 Where third parties are instructed on your behalf, you are responsible for their fees.
6.3 We may request funds on account to cover initial fees or disbursements. Such payments do not constitute a fee cap.

6.4 Invoices may be issued at the conclusion of a matter or on an interim basis.
6.5 Late payments may attract interest at 4 percent above the base rate, together with reasonable recovery costs.

7. Confidentiality

7.1 Each party agrees to keep confidential all confidential information and not disclose or use it other than as permitted under these terms or required by law.
7.2 These obligations shall continue indefinitely following termination.

8. Limitation of liability

8.1 This clause sets out the entire financial liability of the parties.
8.2 Neither party shall be liable for loss of profit, goodwill, business opportunity, anticipated savings, data loss or any indirect or consequential loss.
8.3 Our total liability shall be limited to the value of the services provided.

9. Force majeure

9.1 Neither party shall be liable for failure or delay caused by events beyond reasonable control.
9.2 If such events continue for four weeks, either party may terminate the agreement, subject to fair payment for services already provided.

10. Term, termination and sub-contracting

10.1 This agreement continues from commencement until terminated in accordance with these terms.
10.2 Confidential information may be disclosed where required by law or competent authority.
10.3 We may sub-contract services at our discretion, subject to notification requirements.
10.4 Non-personal data may be shared for law enforcement or fraud prevention purposes.
10.5 We reserve the right to carry out due diligence prior to commencing services.
10.6 Either party may terminate the agreement by written notice.

Outstanding fees incurred up to termination remain payable.

11. Effects of termination

11.1 All sums owed become immediately payable.
11.2 Post-termination clauses remain in force.
11.3 Termination does not affect accrued rights or remedies.
11.4 No further obligations apply beyond those expressly stated.
11.5 Confidential information must be returned or destroyed on request.

12. No waiver

Failure or delay in exercising rights does not constitute a waiver.

13. Further assurance

13.1 Parties shall take all necessary steps to give effect to this agreement.
13.2 We may issue non-identifying publicity relating to our services.
13.3 We may act for other parties in the same locality or sector, subject to confidentiality.
13.4 Specialist methodologies and electronic devices may be used in accordance with professional standards.
13.5 Where applicable, we comply with the ABI Code of Ethics.
13.6 Complaints should be submitted in writing and will be handled promptly.

14. Severance

If any provision is unenforceable, the remainder shall remain valid.

15. Law and jurisdiction

These terms are governed by the law applicable to our principal office, and the courts of that jurisdiction shall have exclusive jurisdiction.

16. Agreement to these terms

You agree to these Terms of Business by instructing or continuing to instruct us.

17. Training and continuing professional development

Where applicable, we comply with professional training and development requirements.

18. Compliance

18.1 Our Privacy Notice forms part of this agreement.
18.2 Records will be retained only as long as legally necessary.
18.3 Personal data will be stored securely in accordance with UK GDPR.
18.4 Assistance will be provided for data subject rights requests.
18.5 Data breaches will be notified immediately.
18.6 Audit cooperation will be provided where required.
18.7 Sub-processors are bound by equivalent data protection obligations.
18.8 In limited circumstances, sub-contractors may assume processor roles.
18.9 We may act as Controller where appropriate.
18.10 All services comply with anti-bribery legislation.
18.11 Safeguards against modern slavery and human trafficking are in place.