B25 Private Investigation is committed to protecting your privacy and handling your personal data with care, discretion, and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.
Topics covered in this policy:
• What data we collect
• How we collect your data
• How we use your data
• Lawful basis for processing
• How we store and retain your data
• Marketing communications
• Your data protection rights
• Cookies
• Third party services
• Changes to this policy
• How to contact us
What data do we collect?
We may collect and process the following types of personal data:
• Personal identification information such as name, email address, telephone number
• Information you voluntarily provide when making an enquiry, including details relevant to your situation
• Contact preferences and availability
• Technical data such as IP address, browser type, device information, and usage data
• Any information you choose to submit via website forms, email, telephone, or live chat
Depending on the nature of your enquiry, you may voluntarily provide information that could be considered sensitive. You are not required to share more information than you are comfortable with.
How do we collect your data?
We collect personal data in the following ways:
• When you contact us via website forms
• When you contact us by email or telephone
• When you use live chat or automated chat tools on our website
• When you request a call back or submit an enquiry summary
• When you use or view our website via cookies or similar technologies
Information submitted via live chat or automated chat tools is provided voluntarily by you.
How will we use your data?
We use your personal data for the following purposes:
• To respond to enquiries and requests for information
• To carry out an initial assessment of whether our services may be appropriate
• To arrange follow-up contact where requested
• To manage our relationship with you if you become a client
• To improve our website and enquiry handling processes
• To comply with legal, regulatory, and professional obligations
Information submitted via live chat or automated tools is used for initial enquiry handling and is reviewed by a member of our team where appropriate. Use of the chat does not create a client relationship or obligation on either side.
Lawful basis for processing
Under UK GDPR, we process personal data on the following lawful bases:
• Legitimate interests, where processing is necessary to respond to enquiries and operate our business in a professional and secure manner
• Consent, where you have chosen to provide information or opted in to specific communications
• Legal obligation, where we are required to retain or process data by law
How do we store and retain your data?
We store your personal data securely using appropriate technical and organisational measures. Data may be stored on secure servers within the UK or European Economic Area, or by trusted third party service providers acting on our behalf.
We retain personal data only for as long as necessary to:
• Respond to and manage enquiries
• Meet legal, regulatory, or professional obligations
• Protect our legal interests
Enquiry data that does not progress further is not retained longer than necessary.
Third party services and processors
We use trusted third party service providers to support our website and communications. This may include providers of live chat or automated chat tools.
Where third parties process data on our behalf, they do so under contractual obligations to keep your data secure and confidential and to use it only for the purposes specified by us.
We do not sell your personal data to third parties.
Marketing communications
We will only send marketing communications where permitted by law or where you have given consent. Submitting an enquiry does not automatically opt you in to marketing communications.
You may opt out of marketing communications at any time by contacting us.
Your data protection rights
You have the following rights under UK GDPR:
• The right to access your personal data
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, in certain circumstances
• The right to restrict processing, in certain circumstances
• The right to object to processing, in certain circumstances
• The right to data portability, where applicable
If you make a request, we will respond within one month. To exercise your rights, please contact us using the details below.
Cookies
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information.
• Ensure the website functions correctly
• Understand how visitors use our website
• Improve user experience
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
For more information about cookies, visit allaboutcookies.org.
Privacy policies of other websites
Our website may contain links to other websites. This Privacy Policy applies only to our website. We encourage you to read the privacy policies of any external websites you visit.
Changes to this Privacy Policy
We keep this Privacy Policy under regular review and may update it from time to time. Any changes will be posted on this page.
This Privacy Policy was last updated on 21 January 2026.
How to contact us
If you have any questions about this Privacy Policy, the data we hold about you, or how your data is handled, please contact us via the details provided on our website.
If you believe your data protection rights have been breached, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).